Returns & Refunds
Returns & Refunds Policy
At QL Souvenir Coins, customer satisfaction is our priority. We carefully inspect and package every order to ensure your collectible replica coins arrive safely and meet your expectations.
If you experience any issues with your order, our team is happy to assist you.
Return Eligibility
We accept returns within 30 days after delivery.
| Condition | Requirement |
| Return Period | Within 15 days of delivery |
| Product Condition | Unused and in original condition |
| Packaging | Original packaging included |
| Proof of Purchase | Order number required |
Items that have been used, damaged, altered, or missing original packaging may not be eligible for return.
Items Not Eligible for Return
Non-Returnable Items
Returns are not accepted in the following cases:
- Customized products
- Bulk wholesale orders (unless quality issues occur)
- Items damaged due to improper handling after delivery
- Products without original packaging
Please note that our products are collectible replica coins inspired by historical designs and are not original antique coins.
Return Process
How to Request a Return
Step 1
Contact us
Email: Souvenir-li@outlook.com
Please provide:
- Order number
- Product photos
- Reason for return
Step 2
Wait for approval
Our team will review your request and provide return instructions.
Step 3
Ship the item back
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos/videos
- Packaging photos
We will provide a replacement or refund after verification.
Refund Policy
Once we receive and inspect your returned item, we will notify you about the refund status.
Approved refunds will be processed within 5-10 business days.
Refunds will be issued to the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is caused by an error on our part or a defective product.
Wholesale Orders
Wholesale Return Policy
Due to the nature of bulk orders, wholesale purchases may have different return conditions. Please contact us before placing large orders.
Contact
Need Assistance?
If you have any questions about returns or refunds, please contact our support team.
Email: souvenir-li@outlook.com
Please note: All QL Souvenir Coins products are collectible replica coins created for educational and decorative purposes. They are not original historical currency or investment products.